Last updated: February 21, 2026
By accessing or using TorqueDesk ("the Service"), operated by Forgeborn ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms apply to all users, including shop owners, technicians, and any other personnel who access the platform.
TorqueDesk is a cloud-based shop management platform for automotive repair businesses. The Service includes repair order management, digital vehicle inspections, scheduling, invoicing, parts inventory, customer portals, accounting integrations, and related tools as described on our website. Features vary by subscription plan.
We may update, modify, or discontinue features of the Service at any time. We will provide reasonable notice for material changes that affect your use of the Service.
You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@torquedesk.dev if you suspect unauthorized access to your account.
Shop owners are responsible for managing user access within their organization and ensuring that all users comply with these Terms.
TorqueDesk offers three subscription tiers: Free, Pro ($49/month), and Shop ($99/month). Paid plans are billed monthly through Stripe. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis.
Prices are subject to change with 30 days' written notice. Any price increase will take effect at the start of your next billing cycle following the notice period.
You may cancel your paid subscription at any time through the Settings page in your account or by contacting us at support@torquedesk.dev. Upon cancellation:
If you cancel during a free trial, you will not be charged. You may resubscribe at any time.
Your data is yours. You retain full ownership of all data you enter into TorqueDesk, including customer records, vehicle information, repair orders, invoices, inspection reports, and any other business data.
We will not sell, share, or monetize your data. We access your data only as necessary to provide and improve the Service, respond to support requests, or comply with legal obligations.
You may export your data at any time. Upon account deletion, we will permanently delete your data within 30 days, except where retention is required by law.
You agree not to:
We reserve the right to suspend or terminate accounts that violate these terms.
We strive to maintain 99.9% uptime for the Service. However, we do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to:
For paid plans, if the Service experiences downtime exceeding 24 consecutive hours (excluding scheduled maintenance), you may request a prorated credit for the affected period by contacting support.
The Service, including its software, design, branding, and documentation, is owned by Forgeborn and protected by applicable intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes.
"TorqueDesk" and "Forgeborn" are trademarks of Forgeborn. You may not use our trademarks without prior written permission.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FORGEBORN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY FOR ANY CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
You agree to indemnify and hold harmless Forgeborn, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Service, your violation of these Terms, or your violation of any rights of a third party.
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. For significant changes, we will also send notice to the email address associated with your account. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in Texas. You agree to submit to the personal jurisdiction of such courts.
We may suspend or terminate your access to the Service at any time for violation of these Terms, with or without notice. Upon termination, your right to use the Service ceases immediately. Sections 6 (Data Ownership), 10 (Limitation of Liability), 11 (Indemnification), and 13 (Governing Law) survive termination.
If we terminate your account without cause, you will receive a prorated refund for any unused portion of your current billing period.
If you have questions about these Terms, please contact us: